Property Claims Management

XactAnalysis

XactAnalysis constantly monitors your property claims data to help catch errors, report on progress, and benchmark performance to reduce claims costs and increase the precision and speed of settlements.

The need for a unified approach

A claims officer's work can be challenging, especially when there’s little insight into what occurs throughout the life of the claims. You need to follow key metrics related to the claims workflow and cycle times, as well as benchmark your performance against the industry to continually improve in the highly competitive landscape.

View and track the entire lifecycle of a claim

Reduce property claims life cycle times, saving time and money while increasing customer satisfaction.

Enhance claim management efficiency

Streamline post-claim supply chain operations by automating supplier management tasks, and get real-time visibility into the performance, spend, and lifecycle of suppliers throughout the process.

Customise to your workflow

Fit XactAnalysis to your needs. Integrate ClaimXperience with your in-house systems and set up rules to alert you to certain events. You can set alerts for individual claims or from monthly reports. You can also tailor the rules for different roles, claims, or trades.

View the entire claims cycle

Get a complete view. Track the progress of any file, manage the approval process, and mark files for follow-up. You can also compare original and corrected estimates and review claims in real time.

Enhancing operational efficiency and visibility across the entire claim lifecycle

Validated estimates, key MI and data, and optimised digital collaboration have been instrumental in optimising GHG Solutions’ property claim operations.

Read the case study

Enhancing operational efficiency and visibility across the entire claim lifecycle

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Features and capabilities

Instant quality assurance and review

The Review Queue provides automatic management of your QA and re-inspection workflows. Your review teams will have everything they need for a desk audit: digital images, sketched floor plans, and detailed estimate reports.

Bulk assignment import

Quickly create new assignments in bulk rather than one-by-one. Simply download a .csv template from XactAnalysis and populate it with claims data (up to 500 rows per file).

Smart reviews for potential scoping issues

Alert your adjusters of potential issues during the initial estimate—the most effective time to make changes. Electronic audits flag items while network audits that run on each file inform QA teams of any issues, allowing them to make the most of their review time.

Performance scorecard

View performance metrics based on a variety of criteria, such as cycle times, customer satisfaction, and estimate quality. You can generate an overall rating you can use to determine if teams are meeting company standards and where to make improvements.

Secure assignment network

The XactAnalysis Network is a secure extranet with the most advanced encryption available. It lets industry players exchange and manage estimate data in real time, supporting claims data from auto, workers comp, contents, and property lines of insurance.

Benchmark alerts

Set up Benchmark weather alerts to automatically validate whether a reported date of loss corresponds with actual weather events. Learn about Benchmark alerts.

Claim view

Link and manage multiple assignments associated with a single claim file, giving you an overview of the activities that occur on each of those assignments.

XactAnalyis Assignment Queue^®

Use XactAnalysis Assignment Queue to quickly identify unassigned work and route claims to the right resource, helping teams move faster and keep assignments from sitting idle. With filtering and map-based visibility, teams can balance workloads more efficiently and maintain momentum across the claims process.

XactAnalysis Product Training

Whether you’re just getting into XactAnalysis or are already a seasoned user, training options and resources will meet you at your level and take you to the next, at your own pace.

Explore XactAnalysis training

XactAnalysis Product Training

Do more with the Verisk ecosystem

Discover the comprehensive suite of property estimating and claims solutions from Verisk, each designed to enhance the life cycle of every claim

Contractor Working In Damaged Home On Tablet

Get in touch to learn more or book your demonstration

For product information, technical support or questions our team is available Monday through Friday, 8 a.m. - 5 p.m. GMT (except Bank Holidays, Christmas Day and New Year’s Day).

UK Contact Number:

+44203 8084265

Support:

You can access the Property eService Centre here.

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XactAnalysis

The need for a unified approach